Privacy Policy

Last updated: September 2026 · American Outdoor Living Co.

1. Overview

This Privacy Policy explains how American Outdoor Living Co. (“we,” “us,” “our”) collects, uses, and shares information when you visit our website, submit forms, upload backyard photos, check ZIP availability, or place a Design & Site Review Deposit.

2. Information we collect

We may collect:

Contact details — name, email, phone, property address, ZIP code
Project details — model interest, finish preferences, yard width/depth, messages you send
Media — backyard photos or files you upload
Payment-related data — processed by our payment provider (we do not store full card numbers on our servers when using standard third-party checkout)
Technical data — IP address, browser type, device information, pages viewed, and approximate location derived from IP
Cookies and similar technologies — for site function, analytics, and (where enabled) marketing

3. How we use information

We use information to:

Respond to inquiries and process reservations or deposits
Evaluate service area, fit, and site-review needs
Provide quotes, contracts, scheduling, and customer support
Improve our website, products, and messaging
Comply with law and prevent fraud or misuse
Send service-related messages; send marketing only where permitted and with an option to unsubscribe

4. How we share information

We may share information with:

Service providers — hosting, CRM (e.g. GoHighLevel), email, analytics, payment processors, file storage
Installation and project partners — as needed to evaluate or fulfill an order
Professional advisors — legal, accounting, insurance, when required
Authorities — when required by law or to protect rights and safety

We do not sell personal information in the traditional sense of selling a mailing list. If we use advertising cookies or similar tools, we will describe that practice and provide choices where required by law.

5. Uploads and “Will It Fit”

Photos and measurements you submit are used to assess interest, approximate fit, and follow-up. They are not a substitute for an on-site review. Do not upload images of people without their consent, or files that contain sensitive data unrelated to the project.

6. Cookies and analytics

We may use essential cookies to run the site and analytics tools to understand traffic. You can control cookies through your browser settings. Disabling some cookies may limit site functionality.

7. Data retention

We keep information as long as needed for the purposes above, including project records, legal obligations, and dispute resolution. Retention periods vary by record type.

8. Security

We use reasonable administrative and technical measures to protect information. No method of transmission or storage is 100% secure.

9. Your choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to opt out of certain processing. To make a request, contact us via the Contact page or the email in the site footer. Marketing emails include an unsubscribe link.

10. Children

Our services are directed to adults interested in residential outdoor projects. We do not knowingly collect personal information from children under 13.

11. Third-party links

Our site may link to third-party sites. Their privacy practices are their own; review their policies separately.

12. Changes

We may update this Privacy Policy from time to time. The “Last updated” date will reflect changes. Continued use of the site after an update means you accept the revised policy.

13. Contact

Privacy questions: use the Contact page on our website or email the address published in the site footer.